FYI! Do NOT Uninstall Disk Image 14 if Running Windows 10 Insider Builds

Professional / Workstation / Server Edition
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DrTek
Beiträge: 4
Registriert: Mi 13. Mär 2019, 05:17

FYI! Do NOT Uninstall Disk Image 14 if Running Windows 10 Insider Builds

Beitrag von DrTek » Mi 13. Mär 2019, 23:52

If you uninstall ANY of O&O's products while running a Windows Insider build, you will NOT be able to reinstall the product until they release an update that is compatible with the 19H1 and 20H1 builds. This also means that you will be unable to update any of their products as well. They will run fine. I made the mistake of uninstalling Defrag when it wouldn't update, and now I am screwed until they see fit to release an update.

I also get an error message every time I run Disk Image after a new build install.
OODiskImage.jpg
Zuletzt geändert von DrTek am Do 14. Mär 2019, 04:56, insgesamt 1-mal geändert.

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Alex (O&O)
Beiträge: 396
Registriert: Do 30. Jun 2011, 11:37

Re: FYI! Do NOT Uninstall Disk Image 14 if Running Windows 10 Insider Builds

Beitrag von Alex (O&O) » Do 14. Mär 2019, 06:40

Hello,

Please look in the user directory %TEMP% for the MSI logs and make them available to us. Enter %TEMP% in the address bar of the file explorer and confirm with enter. Please search for files with names beginning with "MSI" and ending with ".log". Compress these files and upload them here or send them to the support "support@oo-software.com" with a reference to the forum entry. Thank you.
Alex (O&O)

DrTek
Beiträge: 4
Registriert: Mi 13. Mär 2019, 05:17

Re: FYI! Do NOT Uninstall Disk Image 14 if Running Windows 10 Insider Builds

Beitrag von DrTek » Mo 18. Mär 2019, 06:12

No such file exists. I have a lot of oostub directories.

Thanks.

DrTek
Beiträge: 4
Registriert: Mi 13. Mär 2019, 05:17

Re: FYI! Do NOT Uninstall Disk Image 14 if Running Windows 10 Insider Builds

Beitrag von DrTek » Fr 22. Mär 2019, 23:26

Any update on this issue?

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