Cannot restore to USB disk with latest OODI 11 Build 147

Professional / Workstation / Server Edition
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nelsonhf
Beiträge: 9
Registriert: Sa 26. Jul 2014, 16:17

Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von nelsonhf » Do 25. Mai 2017, 15:10

Hi, since the last update of DiskImage 11 Build 147, i'm unable to restore a previously made image to a USB flash disk. I select the source image and the target, click "Start Restoration", a dialog appears that the target will be deleted, i click "OK", and then the same dialog appears in a loop until i click "Cancel". Tried to reinstall Build 147 completely, but the issues persisted. Reverting to the previous DiskImage 11 Build 136 fixes the issues and i can restore the image to the USB disk. Also with the latest Build 147, when i enable the logging, i receive several service crashes in the oodiag.exe. The dump files of oodiag.exe and the logs of DiskImage are attached.

It's not related with the problem, but please, consider adding an option for an English-speaking forum setting, as not all users are fluent in deutsche, and Google Translator some times crashes with this type of pages.

Regards,
Nelson
Dateianhänge
DiskImageLogs.zip
(10.47 KiB) 52-mal heruntergeladen
oodiag_exe_dumps.zip
(1.7 MiB) 38-mal heruntergeladen

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Martin (O&O)
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Registriert: Mo 27. Jun 2011, 13:07
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Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von Martin (O&O) » Do 1. Jun 2017, 10:09

Hello

we are not aware of such problem so far with build 147.
Would it be possible that you send us the log file from build 136 also?

Martin (O&O)

nelsonhf
Beiträge: 9
Registriert: Sa 26. Jul 2014, 16:17

Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von nelsonhf » Do 1. Jun 2017, 14:25

Hi,

This is the log of a sucessful restoration of a image to a USB flash disk target using OODI11 Build 136.
Also, when i enabled the log feature and the program asked to restart to enable it, i received some crashes in the service oodiag.exe. The crash dumps captured by Sysinternals's Procdump are also attached.

Regards,
Nelson
Dateianhänge
DiskImage11B136_Restore_to_USB_logs.zip
(12.01 KiB) 43-mal heruntergeladen
oodiag_exe_11B136_crashdumps_when_enable_log.zip
(1.17 MiB) 43-mal heruntergeladen

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Martin (O&O)
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Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von Martin (O&O) » Fr 2. Jun 2017, 15:05

Hello,

thank you for your email. I have forwarded your Information to our developers. My colleagues will review this issue.
I will give you feedback as soon as we have some results.

Martin (O&O)

nelsonhf
Beiträge: 9
Registriert: Sa 26. Jul 2014, 16:17

Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von nelsonhf » Fr 27. Okt 2017, 00:09

Tried with the latest Build 165 and still cannot restore a image to a USB flash disk. The latest build that works is 136, but reviewing the logs, i see this:

[20171026 204221] [0aec] * result: 00000000
[20171026 204228] [0aec] * error: c0000001.70002.be.67
[20171026 204228] [0aec] * error: c0000001.80003.1ff.65
[20171026 204228] [0e2c] is crypted image file
[20171026 204228] [0e2c] image_file E:\Pendrive32G-20171019.omg
[20171026 204228] [0e2c] * error: e0040701.70024.107.2c5
[20171026 204228] [0e2c] image_file
[20171026 204228] [0e2c] image_name \??\E:\Pendrive32G-20171019.omg
[20171026 204228] [0e2c] user_name Nelson
[20171026 204228] [0e2c] computer_name NELSON-PC
[20171026 204228] [0e2c] product_name O&O DiskImage
[20171026 204228] [0e2c] product_version 11.0.136
[20171026 204228] [0e2c] encryption 0
[20171026 204228] [0e2c] compression 0

The image created with Build 136 was built with no encryption. Is the newer builds misdetecing if the image is crypted or not so it cannot restore?
Dateianhänge
oodi11b165_failed_to_restore_to_usb.zip
(13.27 KiB) 31-mal heruntergeladen

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Martin (O&O)
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Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von Martin (O&O) » Fr 27. Okt 2017, 10:38

Hello,

is it still true that are able to restore the Image by using OODI11 Build 136 ?

Martin (O&O)

nelsonhf
Beiträge: 9
Registriert: Sa 26. Jul 2014, 16:17

Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von nelsonhf » Mi 1. Nov 2017, 15:54

Hello Martin,

Yes, the latest version that the restoration of a image to a USB flash disk works for me is the Build 136. I've made some more tests. First, i've restored the image with Build 136, success. Then I've made a new image with Build 165, success, and then imediately tried to restore it and it failed. As a test, i've installed the Build 165 as a trial in another machine that i have which runs Windows 10 Home. It failed the same way.
Dateianhänge
oodi11b165_under_win10_failed_restore_to_usb.zip
(11.26 KiB) 32-mal heruntergeladen

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Martin (O&O)
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Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von Martin (O&O) » Di 7. Nov 2017, 10:22

Hello Nelson,

thank you for your email. I have forwarded your request to our testing department. The colleagues will check whether they can reproduce the problem.

Martin (O&O)

nelsonhf
Beiträge: 9
Registriert: Sa 26. Jul 2014, 16:17

Re: Cannot restore to USB disk with latest OODI 11 Build 147

Beitrag von nelsonhf » Sa 3. Mär 2018, 16:09

Hi Martin,

Any news regarding this issue? I'm still stuck with OODI11 Build 136 since any release after that doesn't work to restore a image to USB. Now appears that other user is having the same issue with OODI12: viewtopic.php?f=27&t=4427

Regards,
Nelson.

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