O&O DeskInfo high CPU usage issue

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AmigaFan
Beiträge: 2
Registriert: So 12. Jun 2022, 09:32

O&O DeskInfo high CPU usage issue

Beitrag von AmigaFan » So 12. Jun 2022, 10:12

Hi there,

I'm really liking O&O DeskInfo. However, I find that after a while it starts to use up almost 100% of my CPU with the computer becoming intermittently unresponsive.

taskman.png
Windows Task Manager showing high CPU usage

Specs of my desktop computer are as follows:

Code: Alles auswählen

Operating system:        Windows 11 Enterprise
Version:                 21H2
Build:                   22000.708
Codename:                21H2

Processor:               AMD Ryzen 9 5950X 16-Core Processor            
RAM:                     128 GB
System type:             64-bit operating system, x64-based processor

GPU:                     NVIDIA GeForce RTX 3090
GPU RAM (dedicated):     4 GB
As an aside, I think that the reported GPU RAM is incorrect as shouldn't it be 24 GB for this card? Also, Windows reports itself as Windows 11 Pro, but O&O DeskInfo reports it as Windows 11 Enterprise:

Code: Alles auswählen

Edition	Windows 11 Pro
Version	21H2
Installed on	‎03/‎04/‎2022
OS build	22000.708
Experience	Windows Feature Experience Pack 1000.22000.708.0

Kind regards,

Francis

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Brigitte (O&O)
Beiträge: 904
Registriert: Mo 27. Jun 2011, 13:06

Re: O&O DeskInfo high CPU usage issue

Beitrag von Brigitte (O&O) » Mo 20. Jun 2022, 08:23

Hello!

We are not aware of a general problem with the CPU load. It would be helpful if you could deactivate the individual components one by one to see where the problem lies. Our guess would be the performance indices or the drive monitoring.
Brigitte (O&O)

AmigaFan
Beiträge: 2
Registriert: So 12. Jun 2022, 09:32

Re: O&O DeskInfo high CPU usage issue

Beitrag von AmigaFan » So 26. Jun 2022, 14:47

Hi Brigitte,

O&O DeskInfo was registering >80% CPU usage. After switching off the "Show drive activity" function the CPU usage dropped to 0.2% CPU usage so it looks as though that might be the issue.

When switching the "Show drive activity" back on the CPU usage starts off low (<0.5%), but gradually creeps back up again.

Kind regards,

Francis

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Brigitte (O&O)
Beiträge: 904
Registriert: Mo 27. Jun 2011, 13:06

Re: O&O DeskInfo high CPU usage issue

Beitrag von Brigitte (O&O) » Mo 27. Jun 2022, 14:02

Dear Francis,

Thanks for your information. Our developers will check it.
Brigitte (O&O)

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